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Return Policy

Return Policy

 

Returns and exchanges are accepted with 30 days of purchase date. Items must be returned unused, with tags, in their original packaging, along with a completed return form.  Exchanges are only accepted for a new size of the same item.  Returned items and return shipping costs are your responsibility until they reach the return address.  A refund will be issued once we receive returned items.  Any items that are damaged when we receive them will not be eligible for refund.  Refunds do not include any shipping or handling charges.

 

Return Shipping

 

Please reference the return on the back of your invoice for return instructions. If you have misplaced this form, you can download it here.  Once filled out, pack return items in original condition with return form and sent to:

 

35, Number One Fletcher Gate, Adams Walk, Nottingham, NG1 1QP.

 

If you have further questions, please email – customerservice@lifecentre.co.uk

 

Late Returns –

 

Items returned between 30-60 days of purchase date will receive store credit.  Any item returned after 60 days from purchase date is not eligible for refund or store credit.

 

Items not eligible for return –

 

Please note that we do not accept returns of products specified as non-refundable in its description, unless faulty.

 

Exchanges –

 

Exchanges are only accepted for a new size.  All exchanges are based on stock availability.  Please fill out the exchange form or the back of your invoice, note the new size you would like to exchange your item for. Once filled out, please pack exchange items in original condition with return form and sent to:

 

35, Number One Fletcher Gate, Adams Walk, Nottingham, NG1 1QP.

 

If you have further questions, please email – customerservice@lifecentre.co.uk

 

Receiving a refund

 

A refund will be issued once we have received your returned items.  Any items that are damaged when we receive them are not eligible for refund.  Refunds do not include any shipping or handling charges.  Your refund will either be credited to the credit card used for the original transaction, or returned to store credits.  If your order has been shipped internationally, customs duties and sales taxes are non-refundable.  Please note that credit card refunds may take up to 10 business days for your bank to complete, depending on their processing times.  This can vary greatly between credit card issuers.